|
|
|
|
Top > Web Pages > Common Questions |
Common Questions
- Q: How do I order a ballast if I already know the part number?
A: Ordering ballasts on our website is simple& especially if you know the part number. Click here or go to "Search by Part Number" on the upper right hand corner of our home page and enter the part number. Then follow the prompts to enter quantity, shipping/billing address, etc.
- Q: What if the ballast I need is out of stock?
A: Most ballasts are in stock and shipped within 48 hours. Please allow time for delivery. If a ballast is not in stock, you will receive a notice via email with the expected lead time. If the lead time required is unacceptable, you can cancel the order at that time.
- Q: Who is your stocking distributor?
A: You can buy right on our website with a credit card. Online purchases require a minimum purchase of $25 plus shipping and handling.
- Q: What if I don't see the ballast I am looking for on the website?
A: Click here to submit a request for a particular ballast. Be sure to provide as much information as possible including the lamps you are lighting and quantity of ballasts you require. Our customer service department will review your request and reply.
- Q: Why doesn't the catalog number I typed from my Radionic ballast show any matches?
A: Please verify that you typed the exact catalog or model number, being careful to type it exactly as listed on the ballast including spaces/dashes between letters and numbers. Also, be sure you are matching a RADIONIC ballast. If there are still no matches, please click here to submit an email requesting your particular ballast - we may have a new model of your current ballast available with a new part number. Be sure to provide as much information as possible including the lamp(s) you are lighting and quantity of ballasts you require.
- Q: What should I do if I notice my lighting fixture or ballast operating abnormally?
A: Turn off the circuit breaker to the light fixture and ballast immediately. If it is a plug-in type of ballast, unplug the ballast. If you are uncertain of how to do this safely, hire a licensed electrician. There is a chance that the problem is dangerous. Do not use the ballast or light fixture until it is repaired by a licensed electrician. Do not turn the circuit breaker back on and do not power or use the fixture until it has been checked by a licensed electrician. Ballast replacements are available on our website. Fixture parts should be ordered from the fixture manufacturer. If the ballast is still under warranty and you have proof of purchase, please return it to Radionic for a possible free replacement based on the terms of the warranty. See warranty for exact terms and conditions of sale and use.
- Q: Can I order by phone instead of online?
A: In an effort to provide our customers with the lowest prices possible, replacement part orders and small orders can only be processed via our website, www.radionic.net. The minimum order via phone is $250 and advanced payment is required.
- Q: Can you ship COD?
A: No, we cannot ship COD. All online purchases require a credit card payment.
- Q: Are custom ballasts available?
A: The minimum order for custom ballasts is $500. If you are interested in ordering a custom ballast, please submit all information to: sales@radionic.net. Be sure to provide as much information as possible including the lamps you are lighting and quantity of ballasts you require.
- Q: What if I only need a few fluorescent starters?
A: Radionic starters are a stock item, but there is a $25 minimum order for online purchases. If you only require a few starters, we suggest contacting your local hardware store.
- Q: Do you carry dimming electronic ballasts?
A: No, Radionic does not stock ballasts for use with a dimmer.
- Q: Do you carry replacement lamps?
A: Many replacement lamps are available on our website. Click on the "lamps and starters" box on our home page. We stock T5 and T8 lamps, but not T12 lamps.
- Q: How do I purchase sockets, bulbs or fixtures on your site?
A: These items are not available for purchase via our website. Complete fluorescent fixtures are available at http://www.factorydirectlighting.net.
- Q: What is the warranty on Radionic's ballasts?
A: The ballast warranty varies from one year to five years depending on the model. Click here to view our complete warranty.
- Q: What do I do if I have a defective ballast?
A: If you have a ballast that you believe is defective and still under warranty, please return it to us with a dated receipt or proof of purchase date for evaluation and possible replacement. We will promptly send a replacement if it is found to be defective. Send to: Radionic Customer Service, 6625 W. Diversey Ave, Chicago, IL 60707
- Q: My fluorescent fixture isn't working. Do I need to replace the ballast?
A: Florescent fixtures require many components to work properly. While the problem might be the ballast, it also could be a defective switch, lamp, starter, etc. Radionic only handles issues with the ballast. You might want to consider hiring a licensed electrician to evaluate the exact problem before ordering a new ballast.
- Q: How do I determine whether I need a Normal Power Factor (NPF) vs. High Power Factor (HPF) ballast?
A: Generally, either ballast will light the same lamps. HPF is more energy efficient. Consult a licensed electrician about your application.
- Q: Can I fix my ballast myself?
A: No, there are no consumer repairable parts in these ballasts. Do not open the ballast which is dangerous and also voids the warranty. Return the ballast to us and, if under warranty, we will replace the ballast at no charge. Send to: Radionic Customer Service, 6625 W. Diversey Ave, Chicago, IL 60707
- Q: What do I do if my fixture lights sometimes and not others? Or, what do I do if my fixture lights if I touch the bulb?
A: This may be a grounding problem either with the way the fixture is wired or if your house does not have properly grounded circuits. Rapid start and trigger start ballasts MUST be grounded (both the ballast and the fixture) and the lamp must be within ½" of grounded metal (fixture or reflector). We suggest you hire a licensed electrician for safe diagnosis and repair.
- Q: What if I am tax exempt?
A: For orders over $500, please contact customer service at: sales@radionic.net. Unfortunately, our website is not equipped to handle smaller, tax-exempt orders. We apologize for the inconvenience.
- Q: Lamp brightness: Can I change the brightness of a fixture I bought if it's not as bright as I'd like? Can a different ballast be installed?
A: Like any product, there are many different grades of ballast and fluorescent fixtures. All Radionic ballasts are good and reliable in the correct application, but some are 'better' and more expensive. If you have a fixture with an NPF (Normal Power Factor) ballast (the power factor is printed on the ballast label), usually the lamps can be made brighter by replacing with an electronic or a HPF (High Power Factor) magnetic ballast. Note: consult the size and spec's for ballast on this site to check if the ballast size is the same or drilling new mounting holes and/or different wiring might be necessary.
|
|
|
|
Copyright © 2007 Radionic Industries, Inc.
|
